FAQ
For the Hello Scoot' service: You must be of legal age and have a BSR or an ID card for people born before 2000.
For foreign licenses: You must have a valid driving license to access the service.
Registration takes place online on our website or through our mobile app.
- A photo of your valid driving license or an ID card
- A selfie
- Your credit card
No charges are made to your credit card, we register it to make your life easier with every use.
Yes, but the registration will take place at an agency. Contact customer service for more information.
Our scooters have a range of 80 km when fully charged. If you need to ride more during your rental period, just stop by the charging station, and we'll swap the batteries for you. It takes 2 minutes and is included in the rental price!
Find the ⚡ on the Hello Scoot' map in the app to get all the information about available charging stations.
Yes, 2 are included in all our top cases, along with hair nets for helmet sharing.
You can end your trip anywhere you like within the zone indicated in the app, as long as it's a free and open parking spot designated by ground markings for two-wheelers.
You can find all our great deals and special offers directly in your Hello Scoot' app!
Just rent for more than 90 minutes to automatically switch to the daily rate. If you don't need to ride for that long but want to keep the scooter for 24 hours, you can pause it when you're not using it.
With Hello Scoot', you pay by the minute, starting from the first minute.
You pay 85 XPF when you use your Hello Scoot', and there's a 100 XPF unlocking fee.
You can take a break whenever you want, but be aware that your rental continues, and you're charged at the same rate!
No subscription, no commitment, no fees after the rental.
The price includes the rental, helmet, hair nets, battery charge (solar energy), and insurance.
No! No deposit required. You need to register for the Hello Scoot' service through our website or mobile app.
For registration, you'll need: a driving license, a selfie, and a credit card.
You can find your invoices either directly in the mobile app or in your customer area on our website.
You will be charged for the time you reserved your rental, even if you don't take the vehicle, or if you end your rental before the reserved time.
Don't worry, we're here to help. First, ensure your safety and the safety of others. Then, immediately contact our assistance service to report the accident and get the necessary instructions.
If you need an accident report, we can also help you get one.