Frequently Asked Questions

REGISTRATION

Can I drive a Hello Scoot’?

Can I learn to drive a Hello Scoot’?

How do we register?

Can I register without a credit card?

HOW DOES IT WORK?

Where can I find Hello Scoot’?

When does a rental start and end?

Where can I park?

Can I park at home?

My Hello Scoot’ is reserved, how long do I have to pick it up?

Can I cancel my reservation?

Can I leave the Hello Scoot’ zone?

What is the schedule?

Can I take a passenger on my Hello Scoot’?

Can I lend my Hello Scoot’ to my friend?

What do I have to do to complete a rental?

Do I need to recharge the scooter?

PRICE AND PAYMENT

How much do I pay for the rental?

Is there a deposit?

Where can I find my bills?

SECURITY & INSURANCE

How do I need to be equipped to drive?

Am I insured?

Where can I find the vehicle papers and the insurance certificate?

Maximum weight

Hill and climb in the residences

ACCIDENT AND ASSISTANCE

I had an accident, what can I do?

I booked a scooter but it doesn’t work, how can I do it?

I unlocked the scooter, but when I accelerate nothing happens.

My battery is dead, what do I do?

I can’t finish the rental!

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